We have a lot of negative air going around our company. We have orders that are being built and in our warehouse. We promise that we will have all replacements shipped. For everybody that has been waiting we sincerely appreciate your patience. Thank you so much for the support and have a good time browsing… Read more »
Autotalent F90 M5 equipped with the entirety of our Trophy Collection. Outfitted with nothing but the best from HRE Wheels, KW Suspension and Remus. Feel free to browse the photos and let us know if you have any questions or if you would like to place an order with us. We are offering incentives, please… Read more »
What do we have here, mid-way through Winter and we have still yet to recover our Instagram account. This Edition 1 C63s Sedan pictured here is equipped with our Euro-Spec Front Trim Replacement, Luftstrom Rear Diffuser and Sedan Bootlid Spoiler. We have some roller shots attached as well as some stills to keep you in… Read more »
We would like to give you guys an update here in the middle of January; all of our outlying orders are currently finished or near completion and tracking information will be updated very soon. We appreciate your tremendous patience and thank you for your continued support. On another note, our Instagram, as you know was… Read more »
We’re just checking in. We’re still working on getting our Instagram account back. It was hacked over the summer. You can find us on MBWorld and through my personal IG sam@modecarbon for now. We would love to offer you guys a 20% discount voucher through our Blog. Please utilize coupon code “twenty” through website checkout… Read more »
Since our Instagram was hacked we decided to do another post here so that we can keep you guys up to speed. Just a little photo collage today of some of our project cars throughout the year! Feel free to utilize coupon code “dime” through website check-out to take advantage of a 10% discount! If… Read more »
Now that summer is over it’s time to chase new things. We just released our CS Style Trunk Spoiler and Rear Diffuser the F90 chassis please await the release. We’re also working on improving our website at this time, please standby for all updates. Right now we’re not on the forums but we’d be more… Read more »
As you may or may not know, the owner of the company was involved in a major collision in Nov of 2020. This seriously impacted our ability to deliver as the owner was arrested and sent to the Behavioral Unit for 21 days. During this time period he had no access to emails, phone or… Read more »
It’s been a while since we last posted here. Just a few updates since our Instagram was hacked. I decided to update our blog with this beautiful BSM F87 M2 example equipped with the following items from our Collections, GTS Front Splitter Trophy Rear Diffuser Performance Spoiler For all of those waiting for your orders,… Read more »
We are proud to announce a photo dump from some of this years finest. Feel free to browse through some of this years projects. Stay tuned for what’s in store. LCI Twilight Purple F90 M5c equipped with our Trophy Trunk Spoiler and Trophy Rear Diffuser. Obsidian Black W205 C63s Coupe equipped with our Bootlid Spoiler,… Read more »
All returns and exchanges must be done with the knowledge and consent of Mode Carbon LLC. Failure to comply does not constitute a proper return and will result in the customer risking forfeiture of the product and any right to an exchange or refund. The customer will responsible for all associated fees and shipping charges accordingly.
Acceptable Return Condition - All items being returned or exchanged must be sent back to Mode Carbon in its original packaging, including all hardware, accessories and manuals. The returned item must be in its original, unused and re-sellable condition. Damaged or defective merchandise will not be accepted unless it is explicitly authorized by Mode Carbon. Once a product is installed on a vehicle, it will be considered in used condition and is no longer eligible for a return or exchange.
Items purchased through other sellers - If you purchased a Mode Carbon product through an authorized & licensed Mode Carbon retailer, those returns or exchanges must go through the place of purchase. If you purchased a Mode Carbon product through an unauthorized retailer or individual, Mode Carbon is not liable for any return or exchange.
Procedure for Return or Exchange
Contact Mode Carbon Customer Service via Email: [email protected] to obtain an RMA number.
Fill out the Return Merchandise Authorization Form in its entirety and email the completed RMA Form to the email address in Step 1, with your RMA number as the subject line.
Once Mode Carbon Customer Service has explicitly approved your RMA Form, follow the shipping instructions on the RMA Form.
Mode Carbon Customer Service will process your request once the returned merchandise has been received by Mode Carbon.
Returns
Timeframe - Mode Carbon Customer Service must receive a written return request within 14 days of delivery of the item. All return items must be received by Mode Carbon and in its possession within 30 days of delivery of the item(s) to the customer. Returns after this timeframe will not be accepted.
Shipping - The customer will be responsible for all return shipping fees unless otherwise stated by Mode Carbon. Original shipping fees are nonrefundable.
Restocking Fees - All returns are subject to a 25% restocking fee.
Cancellation Fees - All order cancellations are subject to a 35% cancellation fee.
Refunds - Mode Carbon will approve the issuance of a refund only after the original merchandise has been delivered to Mode Carbon and is deemed to be in acceptable return condition upon inspection by Mode Carbon, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.
Exchanges
Timeframe - Mode Carbon Customer Service must receive a written exchange request within 14 days of delivery of the item. All required photo documentation of the issue, as well as the completed RMA form and Exchange Affidavit must be submitted to Mode Carbon Customer Service within 30 days of delivery of the item. All items being returned for exchange must be received by Mode Carbon and in its possession within 30 days of delivery of the item(s) to the customer. Exchanges that do not adhere to this timeframe will not be accepted. Please note that all exchanges are subject to standard manufacturing lead times depending on the availability of certain items.
Shipping - In the event of an exchange, a prepaid return shipping label will be provided to the customer by Mode Carbon Customer Service once the RMA has been approved. A replacement item will be shipped out only after the original merchandise has been delivered to Mode Carbon and is deemed to be in acceptable return condition upon inspection by Mode Carbon.
Conditions - Mode Carbon will process an exchange in the event of the following issues, provided that all other criteria for an exchange are met:
Fitment - Mode Carbon guarantees the fitment of its products when the installation is performed by an appropriately licensed and accredited professional installer at a Body Shop or Performance Shop. Mode Carbon does not recognize car dealerships, detailing shops, and/or tire shops as appropriately suited professional installers of its products. Any products damaged due to failed installation attempts are not considered to be in acceptable return condition, and Mode Carbon is not liable for any return or exchange accordingly.
Shipping Damages - Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Mode Carbon will not be responsible for any return or exchange accordingly.
Quality - Mode Carbon performs a thorough quality check on all items prior to shipment. Should an item be received with a visible quality defect, please bring it to Mode Carbon’s attention immediately. Once an item has been installed on a vehicle, it is no longer considered to be in acceptable return condition and Mode Carbon is not liable for any return or exchange accordingly.